Consumer Duty Hub

Consumer Duty was not a 'once and done' scenario

'Advice firms should make sure they’re meeting the review standards'

The report is due on 31 July, one year since the regulation took effect

Firms to produce first annual Consumer Duty board report

What’s expected of advisers and the timelines to work to

Consumer Duty states consumer biases must not be exploited

'Advisers may need to have a re-think and explain things'

‘What we really need is wholesale cultural change’

'Maybe this is what a black belt in bureaucracy looks like'

Compliance clinic launched to offer guidance around the regulation

Professional Adviser analyses what Consumer Duty means for MPS

SJP now piloting two VR empathy and vulnerability face-to-face sessions

‘We actually need to understand one another better’