opinion

'Combining trust and reassurance keeps clients engaged for the long term'

'MPS is now a heavily scrutinised, regulated proposition'

'Industry's challenge is less about products, and more about process'

'A key challenge for investors is to identify the pockets of genuine innovation'

'Most people I meet have never had protection properly explained to them'

Long-term hopes for financial advice

'Advice, technical work and administration support the client, while culture shapes what happens between them'

Practical refinements needed to make reforms work effectively

'Investors remain as susceptible to herding, panic and euphoria as when news travelled by pigeon'

Many business owners are understandably concerned