opinion

'A voicemail is unlikely to suffice'

The question advisers should be asking

'For advisers, this creates an opportunity to engage clients in a different conversation'

If you create the record, bank the benefit

'Look past the mechanism and something more interesting is happening'

'Markets have been adjusting to the risks through valuations all year'

... and belongs embedded within the advice process

'The profession continues to operate and evolve in an environment of profound change'

'AI means good conversations with clients no longer wait for a scheduled moment to happen'

Value comes from continuity of service