Ross Allan: The quiet strength behind great client outcomes

There's a lot of debate in the UK platform market about the future of financial planning and advice delivery. And it's not difficult to find self-styled disruptors claiming that traditional platforms are outdated or that a new piece of technology will solve every challenge faced by advice firms – all at a lower cost. The headlines and claims might be loud, but often, they can miss the point. In my experience of running large operational environments in the intermediated financial services sector, I expect the reality for most advice firms is more practical. Advisers are not looking to...