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GSI Group CEO on complaints, AI and the latest set of FOS reforms

Takes partner practice numbers to about 2,700

Andrew Goodwin: The advice gap - an embarrassment of riches?

Joins as strategy and propositions director and SAS CEO

'There are genuine legal complications'

‘Advisers aren't unaware of this at all’

After more than a decade leading the firm

Including new powers to dismiss certain cases

Designed to attract new entrants into the profession

'We've been profitable for 12 years now and that's important'