Client support: How financial and emotional resilience differ

When measuring client's vulnerabilities, one area that is important to assess, and which can be improved with the right financial advice and coaching, is resilience. In our industry, we often focus heavily on financial resilience, which relates more to a client's financial resources, financial literacy, professional and social support. Financial resilience appears to be decoupled from emotional resilience, but an understanding of both is important. While a client may not be struggling to keep up with their monthly bills, how has recent uncertainty affected their perceptions of the fut...