'It is always concerning to see complaint levels continue to rise'
Ombudsman has committed to resolve 17% more cases in the year ahead
FOS data shows 64% of all advice suitability complaints were upheld
Comes after it did not fulfil its duties as a trustee of a SSAS scheme
Changes designed to incentivise firms to settle proactively
Proposals designed to incentivise firms to settle proactively
£500 awarded for distress
'The quicker the better'