complaints

FOS decision notice stated advice caused client ‘distress’ and ‘upset’

Dropping from 94,035 in H1 to 87,842 in H2

New fees effective from 1 April

Latest FOS data shows there were 1,426 complaints in H1 2025

Total number of financial services complaints hits 1.85 million

Over 140,000 cases were lodged in H2 2024

All major product groups saw fewer complaints

270,000 cases estimated to be resolved in 2025/26 amid demand

To help inform its longer-term approach

The editor's Friday Night Takeaway from 15 November