FOR SUSTAINABLE, PROFITABLE, CLIENT-FOCUSED ADVISER FIRMS
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Sesame still most complained about firm
Uphold rate remains around 50%
Makes up 43% of complaints
Sesame most complained-about advice firm
Complaint data for 2016 H2
Operating costs on the up
Adds new grounds for complaints
Follows interest rate swaps scandal
Annuity uphold rate doubled in Q2
Have been declining since H1 2015