Advice suitability complaints upheld by FOS head for record high

FOS data shows 64% of all advice suitability complaints were upheld

Isabel Baxter
clock • 2 min read

Consumer complaints about mis-selling and suitability of advice are continuing to rise and are increasingly being upheld by the Financial Ombudsman Service (FOS), Oxford Risk has found.

Most recent FOS data for 2022/23 shows 884 resolved complaints against financial advisers for mis-selling and or the suitability of advice, and almost two-thirds (62%) of all complaints were upheld. Oxford Risk noted that compares with 570 resolved complaints in the previous year when almost half (49%) of all complaints were upheld, while the previous year saw 573 resolved complaints and 47% upheld. Suitability and mis-selling "remain the most complained about issues for financial advisers and failure to address the growing regulatory focus will mean the industry heading for a new rec...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Your Business

Was Aberdeen's financial planning arm ever going to work?

Was Aberdeen's financial planning arm ever going to work?

‘It was never going to be easy’

Justin Cash
clock 20 August 2025 • 4 min read
All the advice firm acquisitions that have taken place in 2025

All the advice firm acquisitions that have taken place in 2025

Keeping track of the ongoing consolidation of the advice industry

Professional Adviser
clock 20 August 2025 • 3 min read
Most IFAs do not expect FCA's advice/guidance proposals to change demand

Most IFAs do not expect FCA's advice/guidance proposals to change demand

IFAs are positive overall about the changes for clients

Isabel Baxter
clock 11 August 2025 • 1 min read