Increased workload expected by FOS as it estimates 210,000 cases

The FOS has today (4 April) published its final plans and budget for the upcoming financial year. In December last year, the ombudsman estimated it would receive around 181,300 new cases in 2024/25. However, that figure has now been elevated to 210,000. The predicted rise is a result of several factors including everyday financial concerns such as unaffordable lending, credit card complaints and fraud and scams, the FOS noted. To tackle the increased workload expected, the ombudsman said it will recruit more case handlers. It also stated that it made "significant strides" in the...