Financial services firms received 1.78 million complaints in the second half of 2024, marking a 4.3% decrease, according to the Financial Conduct Authority (FCA).
Since the first half of 2021, complaints have stayed relatively constant between 1.7 million and two million. All product groups saw a decrease in complaint numbers: · Investments decreased 15.7% from 62,825 (2024 H1) to 52,971 (2024 H2) · Decumulation & pensions decreased 4.2% from 93,045 (2024 H1) to 89,172 (2024 H2) · Insurance & pure protection decreased 6.0% from 764,272 (2024 H1) to 718,496 (2024 H2) · Banking and credit cards decreased 1.3% from 850,983 (2024 H1) to 839,526 (2024 H2) · Home finance decreased 10.0% from 93,234 (2024 H1)...
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