How considering vegetable peelers can inform your product design

To mark the third birthday of Consumer Duty, which came into force in July 2023, the Financial Conduct Authority produced two publications which firms would do well to examine.  The Enforcement Watch 2 newsletter landed on 7 July, followed three days later by its products and services good and poor practice report. If I was in charge of the FCA's publication schedule I might have chosen to do it the other way round, because in effect it is saying ‘here's guidance on what you should be doing, and here's what will happen if you don't'. Products and services review Going back to the...