Firm owners are “facing pressure to make technology decisions that support profitability and long-term scalability at a time when artificial intelligence is being pitched as a solution to almost everything”, EXE Capital Management director Bertie Scott-Hopkins said.
Speaking on a panel hosted by the Financial Technology Research Centre (FTRC) yesterday (29 January), Scott-Hopkins said artificial intelligence (AI) is already reshaping administration, paraplanning and client servicing, while raising difficult questions about the future structure of advice businesses. "Anyone who runs a business knows there are endless decisions around systems and technology, and now the conversation around AI is framed as something that will ‘change everything'," he said. But Scott-Hopkins cautioned advisers against being seduced by "shiny pitch decks", arguing tha...
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