A total of 1.85 million complaints about financial services companies were received by the Financial Conduct Authority (FCA) in the first half of the year, according to latest figures.
Data from the FCA for H1 2025 showed there was an increase of 4% from 2024 when it stood at 1.78 million. Since 2021 H1, complaints have stayed relatively constant between 1.7 million and 2.0 million, it said. While banking and credit cards attracted the largest number of complaints, analysis from Broadstone found decumulation and pensions complaints were up 6% from 89,172 (2024 H2) to 94,035 (2025 H1) including a 38% increase for trust-based pensions from 6,466 cases to 8,977 and investment gripes also increased 10% from 52,971 (2024 H2) to 58,303 (2025 H1). Insurance and pure pro...
To continue reading this article...
Join Professional Adviser for free
Signup and gain exclusive members-only insights
- Unlimited access to real-time news, industry insights and market intelligence
- Stay ahead of the curve with spotlights on emerging trends and technologies
- Receive breaking news stories straight to your inbox in the daily newsletters
- Make smart business decisions with the latest developments in regulation, investing retirement and protection
- Members-only access to the editor’s weekly Friday commentary
- Be the first to hear about our events and awards programmes
