FOS expects to resolve 20% more cases as complaints surge

The FOS said this comes despite recent surges in complaints. "Exceptional demand strains resources and underlines the need for reform around mass redress events," the Ombudsman said.  It sited its collaboration with HM Treasury and the Financial Conduct Authority (FCA). "We are embarking on a transformative journey to modernise both our service and the wider redress system," the FOS said. "The aim is clear – to ensure we can continue to resolve cases impartially and with minimal formality, and to prevent financial issues from escalating into widespread disputes, thereby reducing un...