Pensions and investments complaints received by the Financial Conduct Authority (FCA) both fell in the second half of 2025, according to latest figures.
Across the wider industry, data from the regulator revealed that financial services firms received 1.87 million complaints in H2 2025, a 0.9% increase from 1.85 million in H1. Despite the slight rise, overall complaint volumes have remained broadly stable since 2021, fluctuating between 1.7 million and 2 million per half-year. Within this, decumulation & pensions complaints fell by 6.6%, dropping from 94,035 in H1 to 87,842 in H2, suggesting some easing of pressure in retirement income-related disputes. Complaints about investments also decreased 6.9% from 58,305 in H1 to 54,263 in H2...
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