Cofunds and Aviva saw spikes last year
H1 results published today
‘We just underestimated it’
To compensate £200 plus hamper
Cofunds sees high uphold rate
Following re-platforming moves
Re-platformed Cofunds last year
£275 in compensation
Expects £60m savings
Reimbursed for trading delays
Our list of this year’s saints and sinners
'Work still to be done on platform'
Was responsible for IT and transformation
'Data process usually takes 5-10 days'
Clients to be compensated by end of 2018
65% pension assets
‘Feel sorry for guys in contact centre’
Hired 200 extra operational staff
'Work to be done' on service times and trust
‘Working on it as a matter of urgency’
'Tricky diplomatic issue'
'The whole system is actually unmanageable'