Cofunds ombudsman complaints drop after re-platforming spike

The latest figures from the Financial Ombudsman Service (FOS) showed the total number of complaints made against the platform reached 113 in the first half of the current calendar year. However, in the second half of last year, Cofunds complaints totalled 182. That represented a 38% decrease from 2018 H2 to 2019 H1. Cofunds, which was bought by Aegon in 2016 for £140m and re-platformed to new technology to become 'The Aegon Platform' in May of least year, saw a spike in complaints referred to the FOS rocket in H2 2018. Aegon has suffered in the last 16 months after it fell into diffic...