Coutts & Company received by far the most complaints for decumulation and pensions per 1,000 policies sold between July and December last year, the latest data from the regulator has shown.
Under the banner of intermediation, which includes brokers and advisers, the private banking and wealth manager firm received 61.2 complaints per 1,000 policies sold in the second half of 2018, exactly one-third of which were upheld, a long way ahead of Skipton Building Society, which received 22.2 gripes per 1,000 policies.
St. James's Place Wealth Management was fourth in the category, after Barclays in third, having received 4.2 complaints per 1,000 pension and decumulation policies sold. Around three-in-ten (28.2%) of those complaints were upheld.
The latest pensions complaints table painted a completely different picture to 2018 H1, which saw stockbroker The Share Centre and pension provider Liberty SIPP top the chart.
For investment gripes made to providers, on the other hand, Phoenix Life Assurance and Scottish Widows were high up in the tables. Phoenix Life received 7.1 complaints per 1,000 investment client accounts in 2018 H2 and 53.3% of those were upheld. Scottish Widows saw 5.5 complaints per 1,000 client accounts, 69.8% of which were upheld.
Cofunds, which is now owned by Aegon and was a recent high-profile re-platformer, received 5.1 complaints per 1,000 investment accounts, 89.1% of which were upheld, and 8.7 per 1,000 pensions and decumulation policies, which were upheld at a rate of 88.8%.
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