Abuse victims must not be 'blocked' from redress, group urges

The FOS and FCA laid out reform plans, including questions on a new registration stage and updated dismissal grounds, in its recent consultation paper, CP26/9: Modernising the redress system. Stakeholders had until yesterday (11 May) to respond to a series of 21 questions. In response, TISA head of policy, consumer protection and access, Sophie Legrand-Green urged that, while speed and predictability are important, "shutting out vulnerable consumers when they most need help would fail the very people the system is supposed to protect". Legrand-Green's comment was in reply to a sect...