Aegon has finished compensating all the Cofunds clients who were left out-of-pocket due to trading delays in the issue-riddled re-platforming project but will not disclose how much it spent reimbursing customers.
In September, Aegon began the process of finding out which Cofunds clients experienced delays in their trading requests around the platform's technology migration, which saw more than 400,000 customers and £37bn of assets move from the Cofunds platform to a new, upgraded Aegon Retirement Choices platform last May. A year in platforms: IPOs, PROD and, of course, the 'R' word It said it would put clients back in the position they should be in if not for the trading delays and also promised to pay a "£25 gesture of goodwill" to those who were "adversely affected" by the re-platforming mo...
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