Aegon has been ordered to pay compensation to a client after its re-platforming move led to the customer being shut out of the platform for two weeks and unable to trade for even longer.
The platform's customer - designated 'Mr B' by the Financial Ombudsman Service (FOS) - started experiencing difficulties with his online account in May 2018, when Aegon moved 400,000 clients and £37bn...
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Retail investors set to be restricted initially
The fact that emotions can so significantly impact investment decisions means the issue is becoming ever more important for advisers