Cofunds and Aviva have seen the amount of complaints referred to the Financial Ombudsman Service (FOS) rocket in the second half of 2018 as they struggled to get to grips with their respective re-platforming issues.
Cofunds was bought by Aegon in 2016 for £140m and re-platformed to new technology in May of last year to become ‘The Aegon Platform'. But, as service levels dropped as a result of its technology switch,...
The lang cat has made parts of its platform analyser available for free so financial advisers can see how platforms are dealing with the 10% MiFID notification rule, which has been much-used in recent weeks.
On 22 September 2020, the great and the good of the platform world will once again gather for the Schroders UK Platform Awards at the London Hilton in Park Lane to celebrate excellence and achievement in investment platforms and technology.
Helping advisers reassure clients
'Mentally prepare clients'
Existing users to see revamp
“Increasing reports” of harassment
Delayed by 12 months