Aegon has spent an additional €35m (£30.7m) on its Cofunds re-platforming project, the financial services giant has revealed in its half-year results.
Aegon completed the re-platforming of Cofunds users onto its new ARC-based platform on 8 May last year, and Professional Adviser has since revealed Cofunds users have struggled with a number of issues on the platform, which took months of fixing. Clients and advisers were not able to execute transactions, for example, while many did not receive their monthly income payments and some advisers also reported extensive delays with the platform's contact centre. The news comes after the platform business spent £3m in June alone trying to fix issues in the aftermath of its re-platforming pr...
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