Cofunds compensates customer after re-platforming ombudsman complaint

In June 2018, an advised client, whom the Financial Ombudsman Service (FOS) dubbed 'Mr T', attempted to activate his two ISA accounts on Cofunds' new website. However, he was only able to access one. Mr T contacted Cofunds on 12 June and claimed he made six calls but was unable to resolve things. He said he was put in queues, that Cofunds hung up on him, and that he was promised emails that never arrived. A week later, Mr T's financial adviser contacted Cofunds to ask that the accounts be held together but not merged, so Mr T could view both ISA accounts under one log in. In August, C...