vulnerable clients

Never been more crucial to address client vulnerability effectively

In line with Consumer Duty requirements

'Different vulnerabilities tend to be interconnected'

Identifying and supporting vulnerable clients is difficult

SJP now piloting two VR empathy and vulnerability face-to-face sessions

Rather than directly a more nuanced approach is recommended

‘This industry is the closest to understanding vulnerability’

Proactive approach in identification and support

A look at whether the most money possible is all clients care about

'Time and again, we have seen that self-identification simply doesn't work'