vulnerable clients

'Different vulnerabilities tend to be interconnected'

Identifying and supporting vulnerable clients is difficult

SJP now piloting two VR empathy and vulnerability face-to-face sessions

Rather than directly a more nuanced approach is recommended

‘This industry is the closest to understanding vulnerability’

Proactive approach in identification and support

A look at whether the most money possible is all clients care about

'Time and again, we have seen that self-identification simply doesn't work'

Adviser training includes immersive 360° film and interactive role play

A complex and often subjective area for planners