vulnerable clients

'Relying on the adviser to spot the signs personally is unquestionably impractical'

It can be ‘hard’ for firms to convince customers they are being scammed

Financial advisers have been inundated with Budget questions

'Engaging directly on vulnerability is new and still feels quite alie'

Never been more crucial to address client vulnerability effectively

In line with Consumer Duty requirements

'Different vulnerabilities tend to be interconnected'

Identifying and supporting vulnerable clients is difficult

SJP now piloting two VR empathy and vulnerability face-to-face sessions

Rather than directly a more nuanced approach is recommended