PII focus: What providers want to see from IFA policyholders

Identifying a vulnerable client is much easier said than done. After all, clients rarely consider themselves vulnerable, and those who do may want to remain under the radar, using surprisingly effective coping mechanisms to hide their vulnerabilities. Even for trained clinical experts, identifying someone at risk of a more cognitive vulnerability can be far from easy, but firms should have their processes in place all the same, not only to evidence their assessment in the event of a claim but also to demonstrate to the regulator that they have been proactive in implementing better proced...