Three top tips for spotting and supporting vulnerable clients

The Financial Conduct Authority (FCA) recently confirmed that it will be conducting a review on firms' treatment of customers in vulnerable circumstances. So is the industry currently doing enough to identify and support vulnerable customers? Since the introduction of the Consumer Duty last year, firms have started to improve their practices, but the FCA has highlighted shortcomings regarding the identification, assessment, and treatment of vulnerability. In recent years, my team has embarked upon a journey to transform and improve our practices regarding vulnerable customers, and the...