Working with vulnerable clients – a best-practice guide for advisers

In March, the Financial Conduct Authority (FCA) announced that it would be conducting a new review into firms' understanding and response to the needs of vulnerable customers. With the findings due to be shared by the end of the year, the regulator is assessing the fair treatment of clients in vulnerable circumstances, and judging whether the outcomes they receive are as good as those of other consumers.  At Comentis, we believe that firms should have processes in place for identifying and supporting vulnerable clients. That said, we understand that it's something which is much easier...