vulnerable clients

'The truth is that vulnerability is a broad spectrum'

'Most firms are now heading in the right direction with their vulnerability processes'

Rise in training take-up for Just Group

FCA could take ‘appropriate regulatory action' in H1

'Relying on the adviser to spot the signs personally is unquestionably impractical'

It can be ‘hard’ for firms to convince customers they are being scammed

Financial advisers have been inundated with Budget questions

'Engaging directly on vulnerability is new and still feels quite alie'

Never been more crucial to address client vulnerability effectively

In line with Consumer Duty requirements