Treatment of vulnerable clients is something that is going to continue to be on the regulator’s radar this year, delegates heard.
Speaking at the Schroders' Adviser Forum today (22 January), Boring Money CEO and founder Holly Mackay said that client vulnerability is something that the Financial Conduct Authority (FCA) will have "a lot more to say on" in 2025. "We tend to jump to conclusions when it comes to vulnerable clients," she said. "A lot of characteristics are among people who we may look at and not assume are vulnerable." Mackay said that the financial advice industry can "underestimate" vulnerability and the characteristics which constitute a vulnerable client. Mackay cited that 22 in 100 advised cli...
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