Crisis exacerbates vulnerabilities
'Life now seems a lot more fragile than it once was'
A level playing field
CISI Financial Planning conference
Only available at SJP
Empathy created through culture
'Monitoring concerning behaviour'
Beware ‘temporary’ vulnerability
Offers four action points
Strong relationships are key
Policy should be place by January 2018
Should consumers take responsibility?
Consider ‘lasting power of attorney’