Financial advice industry urged to do more for vulnerable clients

The group stressed that vulnerability "still gets treated as an exception, as opposed to being a core component to the customer experience". A year on from the launch of the firm's fully integrated Factfind, the group's equity release advisory service firm, Equity Release Supermarket, identified 46% of its customers as being vulnerable. The Financial Conduct Authority also reported similar concerns this year by identifying that only 40% of vulnerable customers – who may be facing emotional, financial, health-related or other concerning challenges – disclose their personal circumstance...