Most advisers consider fewer than 10% of their clients as vulnerable

Focus on vulnerable clients remains on FCA’s radar

Isabel Baxter
clock • 1 min read

Most (68%) advisers currently categorise fewer than 10% of their clients as vulnerable, Schroders has found.

Its latest Schroders UK Financial Adviser Pulse Survey which encompasses the views of 272 advisers highlighted that the focus on vulnerable clients has increased post-Consumer Duty and remains on the radar for the Financial Conduct Authority (FCA). A review of this was published by the FCA in February 2025 and its findings were released in March. The watchdog found that many firms had taken positive action and made good progress in supporting vulnerable clients but found areas for improvement and flagged a lack of tailored training and understanding. In 2024, the FCA set out to...

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