The Vulnerability Review: A reflection on the FCA findings and addressing the elephant in the room

You'll likely be aware that the Financial Conduct Authority (FCA) recently released several new reports (and hosted a supporting webinar), all of which with the aim of reviewing firms' treatment of customers in vulnerable circumstances. Within these outputs, the regulator shared some good and poor practice examples to further help firms provide the right care for their customers in line with Consumer Duty and looked ahead to what firms needed to do next. Whilst the regulator praised firms overall for their work to address the needs of vulnerable customers, it also recognised that ther...