FOS

The Investment and Life Assurance Group (ILAG) has warned that increased publishing of decisions made by the Financial Ombudsman Service (FOS) could be a boon for claims management companies (CMCs).

MPs campaigning for better compensation for Arch Cru investors will try to broker a blanket deal on redress to avoid the Financial Ombudsman Service being flooded with claims against IFAs.

The payment protection insurance (PPI) mis-selling scandal has cost the financial services industry more than three quarters of a billion in redress payments to customers in the first three quarters of the year.

The Financial Service Authority has appointed Sir Nicholas Montagu as chairman of the Financial Ombudsman Service to act as "customer-service champion".

The Financial Ombudsman Service has revealed the details of a provisional judgement against an IFA who invested clients in Arch Cru.

HM Revenue and Customs (HMRC) has defended its hiring policy after it emerged graduates were working on open tax inspection cases within six months of joining the service.

The Financial Ombudsman (FOS) is warning consumers not to fall for a cold calling scam in which the fraudsters claim to be from the service.

The head of operations at the Financial Ombudsman Service has left amid concerns of high staff turnover at the organisation, which is now seeking a replacement for the £140,000 a year role.

Shoehorning clients into a simple one-to-ten risk profiler fails because real attitudes to risk drift with every new piece of bad financial news

The Financial Ombudsman has defended its hiring and training process after a 25-year-old law graduate with no financial services experience was found to have become an adjudicator after just a month's training.