FOS

The Financial Service Authority has appointed Sir Nicholas Montagu as chairman of the Financial Ombudsman Service to act as "customer-service champion".

The Financial Ombudsman Service has revealed the details of a provisional judgement against an IFA who invested clients in Arch Cru.

HM Revenue and Customs (HMRC) has defended its hiring policy after it emerged graduates were working on open tax inspection cases within six months of joining the service.

The Financial Ombudsman (FOS) is warning consumers not to fall for a cold calling scam in which the fraudsters claim to be from the service.

The head of operations at the Financial Ombudsman Service has left amid concerns of high staff turnover at the organisation, which is now seeking a replacement for the £140,000 a year role.

Shoehorning clients into a simple one-to-ten risk profiler fails because real attitudes to risk drift with every new piece of bad financial news

The Financial Ombudsman has defended its hiring and training process after a 25-year-old law graduate with no financial services experience was found to have become an adjudicator after just a month's training.

Bright Grey and Scottish Provident held a recent summit on the future of critical illness cover. Roger Edwards outlines its conclusions

At the recent COVER Health and Protection Forum, Clive Waller called for greater regulation of back book selling. Do you agree that this would ultimately benefit clients and the market?

The Financial Services Authority's (FSA) proposal to base advisers' regulatory fees on income rather than size is a tax on success, Derek Bradley, chief executive of PanaceaIFA has said.