FOS

The head of operations at the Financial Ombudsman Service has left amid concerns of high staff turnover at the organisation, which is now seeking a replacement for the £140,000 a year role.

Shoehorning clients into a simple one-to-ten risk profiler fails because real attitudes to risk drift with every new piece of bad financial news

The Financial Ombudsman has defended its hiring and training process after a 25-year-old law graduate with no financial services experience was found to have become an adjudicator after just a month's training.

Bright Grey and Scottish Provident held a recent summit on the future of critical illness cover. Roger Edwards outlines its conclusions

At the recent COVER Health and Protection Forum, Clive Waller called for greater regulation of back book selling. Do you agree that this would ultimately benefit clients and the market?

The Financial Services Authority's (FSA) proposal to base advisers' regulatory fees on income rather than size is a tax on success, Derek Bradley, chief executive of PanaceaIFA has said.

This week the Financial Ombudsman Service has been brought under the scope of the Freedom of Information Act. We asked, what have you always wanted to know about the FOS?

For ten years the Financial Ombudsman Service has been making decisions behind closed doors. But all that changes from this week, as we find out...

The Labour government was rightly derided for many things, but one event that happened under its watch should be applauded: the introduction of the Freedom of Information Act.

Structured product provider NDFA was advised that both the courts and the Financial Services Authority would likely hold it liable for investors' losses due to "negligence and misrepresentation" in the marketing of its Lehman-backed plans, just weeks...