FOS

This week the Financial Ombudsman Service has been brought under the scope of the Freedom of Information Act. We asked, what have you always wanted to know about the FOS?

For ten years the Financial Ombudsman Service has been making decisions behind closed doors. But all that changes from this week, as we find out...

The Labour government was rightly derided for many things, but one event that happened under its watch should be applauded: the introduction of the Freedom of Information Act.

Structured product provider NDFA was advised that both the courts and the Financial Services Authority would likely hold it liable for investors' losses due to "negligence and misrepresentation" in the marketing of its Lehman-backed plans, just weeks...

The FSA could face legal action for breach of its own rules unless it lifts restrictions on Arch cru investors claims at the Financial Ombudsman Service and launches a public consultation into the amount of redress they should receive.

Protection and health insurance complaints to the Financial Ombudsman Service (FOS) leapt sharply in the second three months of the year.

Complaints to the Financial Ombudsman Service rose by almost a quarter in the three months to September, excluding complaints for payment protection insurance.

Claims management companies (CMCs) mislead claimants and frequently flout marketing rules, according to a mystery shopping exercise carried out by consumer group Which?

The Treasury Select Committee has today published the terms of reference for its inquiry into the Financial Conduct Authority (FCA), and is calling for evidence on how the new regulator should be interacting with the industry and using its intervention...

Less than 1% of complaints made to the financial ombudsman service (FOS) last year were rejected for being frivolous, the organisation said.