FOS says mis-selling to elderly and vulnerable continues

In its consultation for its 2012/13 plan and budget, the Ombudsman said the number of cases it handled in 2011/12 involving investments has declined by 3% to 15,100. However, it said it continues to see several complaints from customers "who found they had invested in products which carried greater levels of risk than they had anticipated". Often investors complained the description of the underlying investment given to them by a salesperson or adviser was inaccurate, the FOS said. The report said there were several cases in which "highly unsuitable" products were sold to the elder...