ABI urges FOS to keep decisions secret

The FOS closed its consultation on publishing all of its decisions on 9 December. Other organisations, such as the Pensions Ombudsman, already publish all decisions. However, the ABI today said publishing all decisions indiscriminately could present the public with a "misleading" view of financial services. "Whilst a small number of consumer complaints can raise broader industry-wide issues, the very individual and unique nature of the vast majority of FOS cases makes reading lessons into thousands of decisions impractical and potentially misleading," the ABI said in a statement. ...