FOS

Claims management companies (CMCs) mislead claimants and frequently flout marketing rules, according to a mystery shopping exercise carried out by consumer group Which?

The Treasury Select Committee has today published the terms of reference for its inquiry into the Financial Conduct Authority (FCA), and is calling for evidence on how the new regulator should be interacting with the industry and using its intervention...

Less than 1% of complaints made to the financial ombudsman service (FOS) last year were rejected for being frivolous, the organisation said.

The Financial Ombudsman Service (FOS) has given an insight into current complaint trends in critical illness, with a mixed report.

The Financial Ombudsman Service (FOS) will not seek to redact the names of businesses when it makes public its final decisions following a client complaint.

The Financial Ombudsman Service (FOS) this week published its latest complaints data for individual financial businesses. Here are some of the stand-out stats...

Health Insurers were the subject of just 122 complaints to the Financial Ombudsman Service (FOS) in the first six months of this year.

An adviser has spoken of his anger and confusion after an adjudicator from the Financial Ombudsman Service (FOS) ruled he had given unsuitable advice to clients on insolvent investment firm Keydata - even though the FSA had previously deemed his recommendation...

It is perhaps not a little ironic that on the eve of deadline day for three major banking groups to resolve their pre-judicial review payment protection insurance (PPI) complaints, another possible ‘protection' mis-selling scandal is uncovered.

Simplified advice poses a "systemic risk" to IFAs because it opens them up to mass compensation claims for unsuitable advice, according to Prudential.