FOS operations director quits; £140k replacement sought

Laura Miller
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The head of operations at the Financial Ombudsman Service has left amid concerns of high staff turnover at the organisation, which is now seeking a replacement for the £140,000 a year role.

Simon Rouse joined the FOS last August following the payment protection insurance (PPI) scandal to ensure the service handled its increased caseload "effectively from start to finish", and to lead its...

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