FOS complaint load swells as PPI gripes rocket

According to the BBC, the Ombudsman received 30,301 PPI complaints in the final quarter of last year, 57% more than the 19,259 received in the previous three months. Of these, the FOS found in favour of the customers in 68% of cases. The rise led to a 10% increase in the total number of cases dealt with by the Ombudsman in Q4, which received a total of 55,907 complaints in the period. Payment protection insurance complaints now make up 54% of the FOS's entire workload, far outstripping complaints related to other products. Credit cards, current accounts and mortgages between the...