Protection complaints continued to rise during the year and have already breached last year's totals in some product areas.
However consumer health and protection insurance grievances are less likely to be upheld, according to data revealed by the Financial Ombudsman Service (FOS). Overall, health and protection insurance...
'We need to pick up the pace'
Steps down from board on 1 October
Will shape future regulatory work
Five key points
400 to be made redundant
Wealth manager also considering sale
'On the surface, flat-rate tax relief is very appealing'