Protection complaints exceed 2011 levels


Protection complaints continued to rise during the year and have already breached last year's totals in some product areas.

However consumer health and protection insurance grievances are less likely to be upheld, according to data revealed by the Financial Ombudsman Service (FOS). Overall, health and protection insurance complaints still produce a fraction of the 55,907 cases the FOS dealt with between October and December. Figures to the end of the third quarter of 2011/12 show that complaints about whole of life (WoL) and critical illness (CI) policies have already surpassed last year's totals, while income protection (IP) and term assurance are also on the brink of doing so. Only private medical and...

To continue reading this article...

Join Professional Adviser

  • Unlimited access to real-time news, industry insights and market intelligence.
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters.
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection.
  • Members-only access to the editor’s weekly Friday commentary
 Be the first to hear about our events and awards programmes.



Already a Professional Adviser member?


More on Regulation

Honiton, Devon

FCA revokes passported Irish firm's temporary permissions

Wellington Court Financial Services cannot carry out regulated activity

Isabel Baxter
clock 09 October 2023 • 1 min read
Hove, East Sussex

FCA cancels permissions of Hove firm Albany Financial Consultants

Cancellation of Part 4A permissions enacted with immediate affect

Hope William-Smith
clock 01 September 2023 • 1 min read
Labour branded 'short-sighted' for vowing to battle lifetime allowance

Labour branded 'short-sighted' for vowing to battle lifetime allowance

Consultancy says attention on pensions is better spent elsewhere

Jonathan Stapleton
clock 13 April 2023 • 1 min read