Protection complaints continued to rise during the year and have already breached last year's totals in some product areas.
However consumer health and protection insurance grievances are less likely to be upheld, according to data revealed by the Financial Ombudsman Service (FOS). Overall, health and protection insurance complaints still produce a fraction of the 55,907 cases the FOS dealt with between October and December. Figures to the end of the third quarter of 2011/12 show that complaints about whole of life (WoL) and critical illness (CI) policies have already surpassed last year's totals, while income protection (IP) and term assurance are also on the brink of doing so. Only private medical and...
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