Consumer Duty

'It has not bedded in quietly'

Consumer Duty compliance data gaps

'Permanent, cultural shift within firms'

'There are still some firms that are treating Consumer Duty as a rigid one-off annual exercise'

'Regular reviews will still play an important role, but clients' lives do not follow a servicing calendar'

The bottom line for boards

Consumer Duty review found inconsistent governance and oversight

How can you improve data quality?

'Good quality annuity files tend to have one thing in common: robust fact‑finding'

Publishes good practice review