Nick Eatock: Is this the end of the annual review as we know it?

Value comes from continuity of service

clock • 3 min read

CP26/10 and the FCA’s ongoing advice data request are nudging the industry in a direction it should already be moving, writes Nick Eatock

The Financial Conduct Authority's scrutiny of ongoing advice has been building for some time.  CP26/10, its consultation on simplifying the pensions and investment advice rules, followed by a questionnaire to a number of firms on their remediation processes, makes clear that ensuring clients are compensated where services haven't been delivered remains a live priority. That is adding to the pressure to demonstrate that your ongoing services are being consistently delivered and properly documented. These developments shouldn't be seen as a one-off compliance exercise to check if cli...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Technology

Advice firms slow new tech adoption

Advice firms slow new tech adoption

Deliberate strategic decision

Jenna Brown
clock 24 September 2026 • 2 min read
'Fool's gold' warning as more than half of consumers embrace AI for decision-making

'Fool's gold' warning as more than half of consumers embrace AI for decision-making

AI is increasingly shaping the future of financial services

Laura Miller
clock 17 September 2026 • 2 min read
Can investors with ethical considerations really avoid AI?

Can investors with ethical considerations really avoid AI?

Why it's complicated to avoid AI in investment

Ian Aylward
clock 16 September 2026 • 4 min read