Consumer Duty

Changes are still currently only at proposal stage

'It's every advice business owner's nightmare'

From value to understanding

FCA released two reports to mark the third birthday of Consumer Duty

Third anniversary of landmark regulation on 31 July

'It has not bedded in quietly'

Consumer Duty compliance data gaps

'Permanent, cultural shift within firms'

'There are still some firms that are treating Consumer Duty as a rigid one-off annual exercise'

'Regular reviews will still play an important role, but clients' lives do not follow a servicing calendar'