Consumer Duty

'This is an industry systematically delivering poor outcomes'

Only one in the sector since Consumer Duty came into force

'MPS growth has been profound in the last decade'

Consumer Duty Alliance CEO joins PA to shed light on the FCA’s vulnerable customer findings

Many firms had taken positive action but ‘areas for improvement remain’

Target market an expected focus as propositions have ‘questions to answer’

No longer a requirement from today

Regulator looks to 'end duplication'

Firms called to be ‘more aggressive’ in their innovation

Helping advisers meet Consumer Duty demands