AI and compliance: Charging for advice or administration?

Artificial Intelligence has quickly moved from being a novelty to becoming part of everyday business. Across financial planning firms, AI is now being used to draft suitability reports, summarise client meetings, generate marketing content and streamline administrative tasks. The efficiency gains are undeniable. But as AI becomes more embedded in advice processes, firms need to ask a more difficult question: If AI is doing more of the work, what exactly are clients paying for? At first glance, this may seem like a commercial question. In reality, it is also a regulatory one. Efficiency d...