Half of advisers use technology for Consumer Duty compliance

Surveying 109 advice businesses on their attitudes towards technology and compliance, the findings revealed 42% of advisers were not aware of digital tools that can help automatically evidence Consumer Duty compliance.  Of the respondents, 58% of advisers agreed that technology can reliably support Consumer Duty compliance. One in ten disagreed out right. The remaining 32% said they were neutral. Overall, the research found advisers want to use technology alongside human expertise, with 73% saying they would prefer to use it alongside a compliance professional, rather than as a replac...