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Consumer Duty Hub

Professional Adviser’s Consumer Duty Hub is your home for the latest news, analysis, and expert opinion on how The Financial Conduct Authority’s (FCA) Consumer Duty will impact advisers and their businesses.

This is where you can find all the updates on what to expect as each deadline approaches, and how you can best prepare your firm to align with the watchdog’s new rules.

More advisers change platforms following Consumer Duty

More advisers change platforms following Consumer Duty

Platforms

Isabel Baxter

04 March 2024 • 1 min read

FCA on Consumer Duty: 'There are areas where firms could do better'

Consumer Duty

FCA on Consumer Duty: 'There are areas where firms could do better'

Many fair value assessments found to not be relying on solid data

21 February 2024 • 3 min read

PFS launches Consumer Duty tool to identify adviser training needs

Consumer Duty

PFS launches Consumer Duty tool to identify adviser training needs

Firms can identify areas of improvement with the new tool

19 February 2024 • 1 min read

FCA quizzes 20 advice firms on Consumer Duty compliance

Your profession

FCA quizzes 20 advice firms on Consumer Duty compliance

FCA asks firms about ongoing services in response to Consumer Duty

15 February 2024 • 1 min read

Doing your Consumer Duty: Serving Baby Boomer retirees

Consumer Duty

Doing your Consumer Duty: Serving Baby Boomer retirees

Consumer Duty may lead to tensions between advisers and providers

13 February 2024 • 7 min read

FSCS places Lancashire firm Frodsham Financial Planning in default

Regulation

FSCS places Lancashire firm Frodsham Financial Planning in default

Advice practice formerly traded as Tom Carroll Associates FP

13 February 2024 • 1 min read

Fairer Finance launches adviser fair value assessment tool

Consumer Duty

Fairer Finance launches adviser fair value assessment tool

To help firms meet Consumer Duty standards

13 February 2024 • 1 min read

FCA sees interest in AI but sounds note of caution to firms

Your profession

FCA sees interest in AI but sounds note of caution to firms

The regulator says it is ‘ready to embrace artificial intelligence’

09 February 2024 • 1 min read

Defaqto launches Consumer Duty profiles for providers

Consumer Duty

Defaqto launches Consumer Duty profiles for providers

Including Abrdn, Aviva, Curtis Banks, Fidelity, Quilter, and Scottish Widows

06 February 2024 • 1 min read

'Total gear shift': Consumer Duty's call for proactive compliance

Consumer Duty

'Total gear shift': Consumer Duty's call for proactive compliance

'Above all, the overarching message remains clear - don't leave it too late'

02 February 2024 • 3 min read

Advisers face Consumer Duty customer support challenge as rules bed in

Consumer Duty

Advisers face Consumer Duty customer support challenge as rules bed in

Six months on from implementation advisers reveal concerns

31 January 2024 • 3 min read

Model Office launches adviser AI chatbot to support firms

Your Business

Model Office launches adviser AI chatbot to support firms

Helps advice firms with governance, risk and compliance challenges

22 January 2024 • 1 min read

Fairstone changes fees to 80 bps and moves to single charging structure

Companies

Fairstone changes fees to 80 bps and moves to single charging structure

Consolidator has done this in light of Consumer Duty requirements

12 January 2024 • 1 min read

Putting the Consumer Duty implementation plan into action

Consumer Duty

Putting the Consumer Duty implementation plan into action

'There's always room for improvement'

02 January 2024 • 4 min read

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