'Long delays by providers are causing customer detriment'

He noted that as the first anniversary of the implementation of Consumer Duty approaches, one of the consequences of the rules is that companies can find themselves dependent on the operations of other companies with efficiencies of processes outside of their control. Pensions transfers are a case in point, Rafferty said. Pension transfer times have come down by 18.3% According to the Origo Transfer Index which tracks the ceding times of 30 companies shows that average transfers times have come down by 18.3% over the past 18 months from 12 calendar days in January 2023 to 9.8 calend...