Firms continue to face Consumer Duty board reporting challenges

Knowing what data to include, availability of appropriate data, and integrating data were some of the areas found to be the most challenging, with an increase in firms reporting difficulty in showing the relationship between different data sets and manually entering data since 2024. Findings were drawn from a July 2025 survey of CII members which generated 337 responses. The CII hosted a roundtable discussion to examine the results, which detailed progress and ongoing challenges of Consumer Duty board reporting, one year after firms submitted their first mandatory reports. Insuranc...